Conflict Management

This course is very flexible and allows for tailoring to specific environments or client needs. We appreciate that different organisations and settings face different types of conflicts and therefore scenarios are tailored accordingly.

The management of conflict in the working environment is paramount, customer or public facing staff experience varying degrees of aggression sometimes on a daily basis, our courses provide you with a realistic approach to manage and de-escalate conflict.

Our courses focus on preventative measures, processes and planning in order to reduce the likelihood of conflict occurring

Our approach differs to other conflict resolution training models. All our trainers remain operational in conflict-rich environments.